A study on the effect of team support and emotional exhaustion on organizational citizenship behavior of nurses in COVID-19 pandemic: mediation by team commitments

Purpose Nurses need to display organizational citizenship behavior (OCB) for taking care of patients; uninterrupted coronavirus disease 2019 (COVID-19) patients in a stressful situation may result emotional exhaustion and it hinders nurses' exercise OCB. One perceives support when positive exchanges with team leaders members (LMX) (TMX) take place the benefit self unit lead feeling commitment work team; exchange facilitates discharge The study aims explore mediation effect commitments on relationship between these factors OCB nurses handling COVID patients. Design/methodology/approach cross-sectional attempts find impact exhaustion, LMX TMX mediating effects OCB; correlation analysis multiple regressions are use examining relationships. Sobel test bootstrapping confirm consistency results larger sample. Findings paper finds that LMX, significantly relate negatively impacts fully mediate partially relation Originality/value Tests demonstrate can neutralize resulting from COVID-19 is an addition literature. also presents model shows how resultant generating offset exhaustion. Theoretical managerial implications, limitations scope further research discussed paper.